Refund policy

Refund Policy

First Kilo Guarantee

Try us with zero risk. On your first order, open one kilo, whisk it in all the ways... and put it on your menu. If your team doesn't love it, contact us within 14 days of delivery for a full refund. We cover return shipping both ways.

If you ordered more than one kilo, the additional kilos must come back sealed and unopened. So if you order five, taste one, and it's not for you — send all five back and get every dollar returned.

One opened kilo per account, first order only.

Damaged, defective, or incorrect orders

Inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and photos. We'll replace it or refund it at no cost to you.

Refund processing

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time to post.

If more than 15 business days have passed since your refund was approved, contact us.

Subscriptions

You can skip, pause, or cancel a subscription at any time from your account. Changes must be made before your next order is processed. Orders already processed ship as scheduled and fall under the standard return terms above.

Questions
MrJeech@hojichahaus.com - 619-990-2296